Return Policy

Overview

This return policy applies to any services or digital products provided through our website. As we primarily offer informational resources and guidance related to natural lighting and color harmony, please review the following terms carefully.

Digital Products and Services

For digital products, downloadable content, or online services:

  • Due to the nature of digital products, returns may not be applicable once access has been granted
  • If you experience technical issues preventing access, please contact us for assistance
  • Refund requests will be considered on a case-by-case basis within 14 days of purchase

Consultation Services

For consultation or advisory services:

  • Cancellation requests must be made at least 48 hours before scheduled appointments
  • Refunds for cancelled consultations will be processed within 5-7 business days
  • Completed consultations are generally non-refundable unless there are exceptional circumstances

Refund Process

To request a refund:

  1. Contact us using the information provided on our contact page
  2. Provide your order details and reason for the refund request
  3. We will review your request and respond within 5 business days
  4. If approved, refunds will be processed to the original payment method

Processing Time

Refunds typically take 5-10 business days to appear in your account after approval, depending on your financial institution. Please allow additional time for processing.

Non-Refundable Items

The following are generally non-refundable:

  • Services that have been fully completed
  • Digital products that have been downloaded or accessed
  • Customized or personalized services
  • Services purchased more than 30 days ago

Exceptions

We understand that circumstances may vary. If you believe your situation warrants special consideration, please contact us directly. We will review each case individually and work to find a fair resolution.

Contact Us

For questions about returns or refunds, please contact us:

Address: 32 W 7th St, New York, NY 10011, USA
Phone: +1 (203) 785-4786
Email: info@artisticosnapan.world